911 Dispatcher Practice Test

When a dispatcher requires clarification, which code should be used?

1. 10-5

2. 10-9

3. 10-2

4. 10-4

The correct answer is: 10-9

Using the code 10-9 indicates a request for clarification or repetition of information. In the context of emergency dispatch, clear and accurate communication is critical, and it’s vital for dispatchers to confirm or clarify details to ensure they understand the situation correctly. This helps prevent misunderstandings that could lead to mistakes in handling emergency calls. The other codes serve different purposes, such as acknowledging receipt of information or communicating other specific instructions, but they do not convey a request for clarification. By using 10-9, the dispatcher can maintain effective communication, which is essential for coordinating responses during emergencies.